Circulation Finance Clerk at The Union Newspaper in GRASS VALLEY

Grass Valley, 95945 | 02/18/2021 | Ad id: 4-0000659331-01

Circulation Finance Clerk
Job Description

Position Title: Circulation Finance Clerk
FLSA Status: Non-Exempt
Reports to: Circulation Director
Location: The Union, 464 Sutton Way, Grass Valley, CA

Position Description:
The Circulation Finance Clerk is an essential position in the growth and retention of our readership for NCPC. The position is responsible for accurate posting of circulation payments, follow-up with subscribers on payment status and collection of delinquent accounts.

Key Responsibilities:
Exemplary customer service follow-up and questions from subscribers
Post subscriber payments in accordance with posting requirements
Process subscriber transactions (start, stops, mover, vacation packs, complaints, etc.)
Process subscriber refunds
Process email
subscription renewal file
Run/print various subscriber reports as directed by Circulation Director
Account for and follow
up on NSF checks
Run and process auto renew
Post subscriber and carrier maintenance
Post returns timely
Make successful outbound calls on declined credit cards and expiring credit cards
Make calls to expiring
billable accounts to retain customers
Make outbound sales calls to stopped former subscribers in order to regain subscription
Post carrier and dealer payments
Balance circulation cash drawer daily
Process and post miscellaneous carrier charges and credits
Process carrier activation and termination in system
Extensive cross-training in Circulation and Accounts Receivable and other projects as needed
End of month processing which may require overtime
Work with Circulation employees to provide
assistance on requests and questions
Preparing outgoing and incoming mail, mail to mail box at 4:10 each day
Backup on answering telephones, for lunch daily
Dealing with the public as they come into the office and over the telephone
Other duties as assigned.

Skills, Experience
Accuracy with attention to detail
Ability to handle confidential information
Good with
Works well with the public
10-Key calculator by touch
Basic accounting/bookkeeping knowledge
Ability to operate office equipment including computer, printer, calculator, copier, fax machine, postage machine
Experience with Microsoft Office including (but not limited to) Excel, Word & Outlook
Team player
Ability to juggle multiple priorities

Working Conditions and Physical Requirements
Open and often noisy office environment.
Schedule is Monday-Friday 8am to 5pm with a 1 hour lunch.
Responsibility may require additional hours, especially to interact with customers or to finish tasks.
Majority of time will be spent sitting at a desk, using a computer and other office equipment, talking and writing.
Other conditions include typing, using a calculator, filing, bending and lifting up to 20lbs.

Company Profile
The Union
The Union
464 Sutton Street
Grass Valley, CA 95945

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